Expert: Lorry - 10/31/2009

Question
I am not at all savy about computers, but I know when there is a problem. Last year I ssssssspent $300 to clean-up my computer because of a virus.  Now again, it looks like another virus.  I run my anti-virus program, but there is still a problem. xxxxtrojan,,,,,, and logon.exe not found, etc. Is there a product that will take care of this? or should I bite the bullet and have someone clean it up again?

Answer
Hi Karen,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Once you remove the threat, keep your anti-virus program up to date and run a scan once a week.

Hope this helps!
Lorry