Computer Security & Viruses/???
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Question
We have an HP Pavilion a1700n, it has Windows Vista Home Premium 32 bit. The kids have done who know what to it!!! I can not get it to work. The screen went blank and the keyboard lights went off. I turned off the computer in the hopes that it would be functional when turned back on. However when I turn it on the screen provides 3 options esc, F10, and F11. The problem is that the keyboard won't stay working. The lights come on at first but immediately turn off. So I am stuck...Please help.
Thanks Pam
Hi Pam
If the keyboard is USB, that may be where the problem lies. Try using an old non-USB keyboard if you can get your hands on one. Even if the original keyboard is not USB, try using a different one. Let me know if you have success with that.
Brian
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Answers by Expert:
Brian Benosky
Expertise
I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
Experience
I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm
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Education/Credentials
College Educated
Self-taught Computer Skills
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