Expert: Lorry - 11/29/2009

Question
Hey Lorry I am in one big situation right now. I have downloaded and installed AVG along with Malwarebytes and Kaspersky anti-virus trial version, for a while I've been getting this warning about 2 files that were infected, it didn't show up during the scans but avg popups saying it was Trojan Horse Rootkit Agent.DI no matter how many scans I did it wouldn't show up on the list, just the popus so I've ignored it for a while until I got concerned as to how bad it can be, I looked online to see what to do and there was a post at a forum saying that it was a trojan that controls or takes over the system restore and to get rid of it, some said to disable the system restore and do a scan in safe mode to get rid of it. My system restore is still disabled and after that the warning never showed up again, and my concern is, is it gone? or just waiting for system restore to be enabled again to come out and show up again.

AVG Also detects something that goes under the category of adware generic. It goes by: hklm\software\microsoft\windows\currentversion\run\\avp. and every time I do a scan its aways there and I want to get rid of it.

All I can tell you is that right now my computer skills is basically the same as a 2nd grader's. Don't know a danged thing about what to do when it comes to virus experiences. Thank you for your help.

Answer
Hi Adam,

A rule of thumb is to have only one anti-virus program running so they do not conflict with one another.

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Before running Malwarebytes, check for updates, then run a scan. Being a free program, you have to do somethings yourself but it is a great program.

Hope this helps!
Lorry