Expert: Lorry - 11/13/2009

Question
Hello Lorry, For a couple of weeks now,whenever I run my virus ware,it always comes back that this generic pup cannot be deleted. Can you help me get rid of it.

Answer
Followup 12-3-2009

Hi Sharon,

Viruses and/or spyware may stop the installed anti-virus program from working that is why I suggested running the free scan from the Symantic site, as it is up to date with the latest protection.

You asked me how to remove the threat and again I will suggest that you run the free scan from Symantic.

Hope this helps!
Lorry

Hi Sharon,

Each anti-virus programs usually have different names for the same virus and/or threat, saying that using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Before running Malwarebytes - check for updates each and every time you use it.

Hope this helps!
Lorry