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About James Filmer
Expertise
Anti-virus, anti-spyware, Firewall programs and other security tools, system, application and layered security configuration, Internet abuse, system maintenance support and troubleshooting.

Experience
Administrator: Enrgy21.com

Publications
http://forums.mozillazine.org (enrgy21) http://episteme.arstechnica.com (enrgy21) http://news.cnet.com/security-bites-podcast (enrgy21) http://www.mywot.com (enrgy21)

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Available on Request

 
   

You are here:  Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses > virus

Computer Security & Viruses - virus


Expert: James Filmer - 11/1/2009

Question
Last year I spent $300 to clean-up my computer because of a virus.  It has happened again, but different, full screen pop-ups; when I run my antivirus program it tells me I have a xxxtrojanxxx, and I cannot delete it. I was told to get a "really good" anti-virus program, and it should take care of the problem.  Will it?  Also, when I turn on my computer two boxes apprear; first, logon.exe.? and under that anouth instruction about going to start, and the rest I don't uderstand.  Will a anti-virus take care of this?  

Thank you - karen

Answer
Hi Karen,

In answer to your question "Will a anti-virus take care of this?", it might. But, first I need to know a few things:

What antivirus program did you have now that detected xxxtrojanxxx?

Is xxxtro...the exact name of the trojan/virus detected?

Do you have an antispyware program? (Spybot Search & Destroy, SuperAntispyware, Malwarebytes, a-squared, Windows Defender, Lavasoft Ad-Aware or Spy Sweeper for example.)

What's your system?

What Firewall are you using?

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