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You are here: Experts > Computing/Technology > Internet/Network Security > Computer Security & Viruses > virus may be blocking access to anti-virus software
Expert: James Filmer - 11/9/2009
Question
what is - windows cannot access the specified device, path or file - ? is this a trojan or virus that overrides any security diagnostic attempt? I used super-anti spyware to get rid of a problem that said it removed but I heard somewhere that these software programs only get around 70 percent of the problems. is someone accessing my computer hard-drive with all the info on it and it wont make any difference if I put valuable data on a USB flash drive? when I try to re-install an old software or install new anti-virus software ( free ) the download process is incomplete or aborted.
dell inspiron 1525 laptop / super-anti spyware software / windows basic firewall ( on ) / attempted to download malwarebytes
( didnt work ) / novice.
Answer
simon,
Do you currently have an anti-virus program running on your system? If so, what is it and is it up to date and working correctly? If not, how long have you been using your computer online without one?
Please check to make sure you have all Windows critical security updates installed successfully.
Go to Enrgy21.com and click on Superantispyware. Are you taken directly to Superantispyware.com or some other site?
Also, when does the error message "windows cannot access the specified device, path or file" appear and what system are you on?
And, the 70% number is not accurate. No one can say for sure how effective a reputable antispyware application is, but none will find 100% of all spyware (trojans, worms...). It's good to have more than one reputable program like Spybot S&D (free), Superantispyware (as long as it's not a fake knock-off), and Malwarebytes or Lavasoft Ad-ware, or a-squared, or Windows Defender and a few others as good as these.
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