Expert: Lorry - 11/18/2009

Question
dear sir lorry,

im gerwin from the philippines..i have a problem with my sony ericsson phone because last night i have downloaded games from the internet under the category "puzzle". i choose a game named "worms" and i downloaded it first to my laptop and scan it with my symantec anti virus and no virus detected so i transfer it to my w995 phone using my usb cable. after i install the games my phone HANGS and i tried to scan again it shows virus w32.rontokbro@mm. so, i delete the virus and i thought my phone will function normally but it doesn't. please help me fixing this problem and for others reference also.
hope to see your reply as fast as possible.
thank you very much. more power and god bless.

Answer
Hi Gerwin,

The following site explains how to remove this threat:

http://www.symantec.com/security_response/writeup.jsp?docid=2005-092311-2608-99&...

Once removed, I would suggest using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Have a feeling that there might be another virus that is stopping your anti-virus program from working as Norton AntiVirus would of found w32.rontokbro@mm. Once that is done, update NAV, keep it up to date and run a virus scan once a week.

Hope this helps!
Lorry