Expert: Brian Benosky - 3/6/2009

Question
QUESTION: I get the windows blue screen from time to time and have to reboot my computer. Since you helped me recently on my daughters computer I have ran the malware program and attached a copy of the logs and attached a copy of hijack log for you to look at as well. at first when I got the blue screen I got DRIVER_NOT_LESS_OR_EQUAL. After running the malware program it was a while before the blue screen came back and the last time I got the blue screen it said PAGE_FAULT_IN_NONPAGED_AREA .  I have done the updates with microsoft and if I upgrade my video card driver it does not work well. I rolled back to previous driver to get acceptable video output.

stop: 0x0000000a (0x00310032, 0x000000ff, 0x00000000, 0x804e.5e9) this was listed on the last blue screen I got as well but I can't remember if PAGE_FAULT_IN_NONPAGED_AREA appeared at the same time.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:14:17 PM, on 2/23/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Apache Group\Apache2\bin\Apache.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\DIRECT~1\DUService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\2Wire Wireless Manager\2Wire.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe
C:\Program Files\Apache Group\Apache2\bin\Apache.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.crawler.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=60076
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60076
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60076
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yaho
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60076
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60076
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [WrtMon.exe] C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [2Wire Wireless Manager] "C:\Program Files\2Wire Wireless Manager\2Wire.exe" -a
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://*.travelers.com
O15 - Trusted Zone: http://*.travelerspc.com
O15 - Trusted Zone: http://*.travelers.com (HKLM)
O15 - Trusted Zone: http://*.travelerspc.com (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,7/McUpdatePortal.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_si
O17 - HKLM\System\CCS\Services\Tcpip\..\{F1AF2B9B-92FA-46A8-B217-8EB3031C70F9}: NameServer = 192.168.1.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{F1AF2B9B-92FA-46A8-B217-8EB3031C70F9}: NameServer = 192.168.1.1
O23 - Service: Apache2 - Apache Software Foundation - C:\Program Files\Apache Group\Apache2\bin\Apache.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: DirectUpdate engine (DirectUpdate) - http://www.directupdate.net/ - C:\PROGRA~1\DIRECT~1\DUService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
Malwarebytes' Anti-Malware 1.33
Database version: 1729
Windows 5.1.2600 Service Pack 3

2/4/2009 7:33:12 PM
mbam-log-2009-02-04 (19-33-12).txt

Scan type: Full Scan (C:\|)
Objects scanned: 141301
Time elapsed: 45 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f919fbd3-a96b-4679-af26-f551439bb5fd} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{ea038ddd-0fe0-41f5-ba60-fc3660529e71} (Rogue.ContraVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Rodney Mouton\Application Data\AdProtect NoSpam (Rogue.AdProtect) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Rodney Mouton\Application Data\AdProtect NoSpam\Settings.xml (Rogue.AdProtect) -> Quarantined and deleted successfully.
C:\Documents and Settings\Rodney Mouton\Favorites\Online Pharmacy & Prescription Drugs Online - 70% Discount.url (Rogue.Link) -> Quarantined and deleted successfully.

Malwarebytes' Anti-Malware 1.33
Database version: 1729
Windows 5.1.2600 Service Pack 3

2/4/2009 8:49:47 PM
mbam-log-2009-02-04 (20-49-47).txt

Scan type: Full Scan (C:\|)
Objects scanned: 141371
Time elapsed: 45 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Let me know if you can help me with this one and what else I may need to do.

ANSWER: Hi Rodney

This does sound like a memory or driver error.  I would like to have a look at the computer's components.  Download Belarc Advisor from here:
http://www.belarc.com/free_download.html
Install and run the program.  It will open a web page with the results.  Please save the page as an .html file and send it to me in an attachment at numbersix6@yahoo.com.  I'll look it over and hopefully come up with a solution for you.

Brian

---------- FOLLOW-UP ----------

QUESTION: I sent the email on 2/24 as requested but have not heard back from you yet. Let me know if you have received it. If this just takes longer I understand. Just wanted to touch base and see what was going on.

ANSWER: Hi Rodney

Yes, I received the email.  I'm sorry for not having a chance to look the log over as yet, but I have not forgotten.  Things have been hectic at home and work lately, so I have not had much computer time, but I promise to get back to you by the end of the week.  You had mentioned that you tried to update your video driver, but had to roll it back.  Let me know which driver you are running and which one you tried updating to.  Thanks for your patience.

Brian

---------- FOLLOW-UP ----------

QUESTION: Im not sure if I know how to tell you what driver I have. When I look in my control panel under display it has nv4_disp w/version 6.14.10.5673. I think this is the current driver. If I go to windows update it just shows the following information as a video driver update. Nvidia corp-video- Nvidia Geforce4 Ti4200 date last published 5/16/2004 size 12.2mb display software update release 07/28/2003.  
For what this may be worth I have a icon in my control panel that says NVIDIA nview desktop manager. I tried to open it to see what it is but it does not open.

But I feel what ever is wrong is getting worse. This morning when I turned my computer on the screen was just a mass of various colors. I turned off and back on and it is ok. Often it will freeze up when starting and I have to restart but this is the first time I got this type of screen with all the wild colors. This may mean nothing.

Answer
Hi Rodney

It sounds like the video card is failing.  Hopefully we can clear that up with a driver update, but it may be time to get a new graphics card.  Download the latest driver here:
http://www.nvidia.com/object/winxp_2k_93.71_2.html
It is the latest driver, dated November 2, 2006.  
Everything else in your Belarc log looks fine.  I think we can safely narrow the problem down to either the video card, or the RAM memory sticks.  Let's first give the new drivers a shot and see where we stand.

Brian