Expert: Lorry - 3/30/2009

Question
I've been trying to update/resubscribe to my McAfee for days & I continue to get the same message:

That is not a valid win32.exe program

Any help to offer???

Answer
Hi Lisa,

Check out the following for information:

http://www.smartcomputing.com/techsupport/detail.aspx?guid=&ErrorID=21321

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware 1.35 from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Hope this helps!
Lorry