Expert: Doug Woodall - 3/23/2009

Question
QUESTION: Hello.

I have some qestions, i need help, please help me.

I have virus/adware and stuff on my computer, i have scanned my computer with different anti-virus programs, like Norton, SuperAntiSpyware and ThreatExpert Memory Scanner 1.0, and they didn’t find any harm, they didn’t find Backdoor.Agent.Ark ect.

Spybot finds Altnet only, but can’t remove it.



I have later used and scanned with free Spyware Doctor and here are the results:

Application.TrackingCookies

Adware.Joltid_p2p_Networking

RogueAntiSpyware.WinSpywarePortect

Adware.Altnet_Software

Trojan-Downloader.Agent.DUJ

Adware.Grokster

Backdoor.Agent.Ark

Adware.Generic!ct

Trojan-Dropper.Delf!SD6  

Adware.Component.180solutions

Adware.HotBar

Adware.RXToolbar

Rogue.AntiSpyware.Winsoftware

Backdoor.Agent

Adware.Zango_Search_Assistant

Adware.TopSearch

Rogue.AntiSpyware.WinAntivirus




Are all this dangerous? And how do I get it off my computer? Or is Spyware Doctor just trying to fool me? Is there no danger?

Please help me. Thank you very much.

Best regards /Per




ANSWER: Hi Per,
What AntiVirus and AntiSpyware do you have installed and normally use?
Dnload CCleaner and run it. Its free.
You can get the link and alot of reliable help on removing your problems here at this link.

http://forums.majorgeeks.com/showthread.php?t=35407

They are good people at MajorGeeks and this link to their Malware help page is top notch.

Let me know what results you get after running CCleaner.

---------- FOLLOW-UP ----------

QUESTION: Hello. Thank you so much för your help.

I have used, spybot- search and destroy, superantispyware, norton antivirus, and now i have something that is callad Windows defender and AVG.

But when i run the free Spyware doctor scan, the virus is there, the other anti-viris programs dont see it.

I have now tried CCleaner, but it want to take away files, that are not virus, that i dont want to erase.

What should i do?

Best regards /Per

Answer
Hi again Per,
Since you have a weird sort of mixture of malware combined with a possible Virus, I suggest using this link at MajorGeeks.

http://forums.majorgeeks.com/showthread.php?t=139313

Dnload and run the recommended programs and check the results. The instructions are easy to follow and the programs are some of the best.

By the way , Im assuming you are using XP.

Let me know how the results turn out.