Expert: Brian Benosky - 3/27/2009

Question
Whenever I restart my computer on my primary account it says dll32 module missing. When i search for it 3 different ones come up two of them just have white paper icons and the other one has the icon you get when you put a shortcut to an internet site on your desktop. I think i should only have one though. Also on my primary account i can't use the internet. I can only think recently that i downloaded a file unzipper called winrar and i clicked an add for a free video game but did nothing else. I recently deleted a trojan that was making me go to coolfinds.com then that would automatically take me to another site. But i deleted a trojan and that stopped but then within a few minutes i couldn't use the internet. I just need to know how i can get the dll32 module back.

Answer
Hi Madison

I need to know which .dll files are missing.  You don't say what the 3 files you looked up were, so it's impossible for me to say if they are ties to your losing the internet connection.  I do believe that deleting the trojan possibly also deleted important system files, so you may need to run a repair on your Windows installation.  Let me know what the files are, and if possible, run a scan with HijackThis and post me a log.  The instructions to do this are posted below.  Thanks.

Please download HijackThis to your desktop from here:
http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe
Make sure you close EVERY open window and ALL browser windows. The only thing that should be open is the HijackThis program.
Double-click on the file you just downloaded.
Click on the "Install" button.
Upon install, HijackThis should open for you.
Should it not open, go to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
Choose 'Do a system scan and save a log file'.
Copy the text file which opens in Notepad and paste it in your follow-up.
   * Do not fix any entries in HijackThis, as they may be harmless.

Brian