Expert: Brian Benosky - 3/5/2009

Question
Hi Brian, I couldnt do a followup question.  I followed your instructions, did the HJT fix, there were no Windows Updates I needed to download, and then I uninstalled Google Toolbar but I still have the same problem.  What else can I do?

Answer
Hi Eva

I found this information from Microsoft:

If IE7 crashes, the most likely problem is that there's a buggy add-on (Toolbar or Browser Helper Object).  In order to verify and isolate the buggy add-on, follow these steps:

      1. Start IE in No Add-ons mode, either by right-clicking the Desktop icon, or clicking START | RUN and typing: iexplore.exe -extoff
      2. Determine if IE fails.
      3. If not, use Tools | Manage Add-ons to disable all browser extensions and toolbars.
      4. Restart IE and reenable browser extensions one-by-one.
      5. Once you've found a broken extension, contact the manufacturer and ask for an update.

   (Reference: http://support.microsoft.com/?id=928426)

   If IE still crashes on startup, and you've got Google Desktop installed, please ensure that you update to the latest version of Google Desktop.

So again, it's pointing to a problem with Google if you have Google Desktop.  Try either updating or uninstalling it (don't forget to reboot).  Let me know the results.

Brian