Expert: Lorry - 3/20/2009

Question
sir i am not able to update bdts2009 as automatic update is also not working and one major problem is i cant even open the site bitdefender.com from mozilla

Answer
Hi Savan,

It is possible that there is a virus that is stopping you from going to the site, plus has stopped the automatic updates.

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry