Expert: Lenny - 5/20/2009

Question
QUESTION: Hi Lenny, My name is Darren. I have a Packard Bell computer system. But for some unknown reason when its on etc... after 10 or even 30 mins it just turns itself off and I just push the space bar and it starts up again. Is it hibernating. I use AOL 9.0 on Broadband and I try to run McAfee full virus scan but it never finishes due to my system shutting down. I have Windows XP Home Edition SP3
Im just getting fed up as I want to scan as I may have a virus ? Can you help pleae. Cheers Darren

ANSWER: Hello,

Please confirm the following if they are enabled.Then proceed with the steps;

STEP ONE
-HIBERNATION

1-Go to Control Panel, then open Power Options, Click on Hibernate. Is Enable Hibernate unchecked or not?
2-YES-Proceed below if NO-Uncheck it and Proceed below
3-Uncheck Enable Hibernate then click Power Scheme tab.
4-On the drop-down arrow, select "Always On"
5-The rest of the drop-down arrows select "Never"
6-Click "APPLY"
7-Click "OK"

STEP TWO
-SCREEN SAVER
1-Right click on an empty screen part on desktop and select Properties
2-Once the interface window comes up, click on the Screensaver tab
3-Click on drop-down arrow and select "NONE"
4-Click APPLY
5-Click OK

Best Regards,
Lenny.


---------- FOLLOW-UP ----------

QUESTION: Hi Lenny, Thanks for the above but it still switched itself off and then just press the space bar and it come on again. It seems as thoug it maybe my McAfee Security Centre as when its trying to run a Full Scan then its seems to turn off it is running in the background when I am on the NET  and I receive updates automatically. Sorry Lenny any other assistance unless I try to run a full scan in Safe Mode but cannot remember how to do that. Also AOL 9.0 checks my computer and found no issues. If you can help great. Thanks again Cheers Darren

Answer
Hello Darren,

Apologies for my response long delayed. Try to restart your computer in Safe mode as this revs up the system with less applications running in the background. To do this, please follow the instructions below;

-Restart and immediately start tapping F8
-Select Safe Mode in the list and press ENTER
-Log on into your profile and perform the steps in the previous STEPS I sent i.e.


STEP ONE
-HIBERNATION

1-Go to Control Panel, then open Power Options, Click on Hibernate. Is Enable Hibernate unchecked or not?
2-YES-Proceed below if NO-Uncheck it and Proceed below
3-Uncheck Enable Hibernate then click Power Scheme tab.
4-On the drop-down arrow, select "Always On"
5-The rest of the drop-down arrows select "Never"
6-Click "APPLY"
7-Click "OK"

STEP TWO
-SCREEN SAVER
1-Right click on an empty screen part on desktop and select Properties
2-Once the interface window comes up, click on the Screensaver tab
3-Click on drop-down arrow and select "NONE"
4-Click APPLY
5-Click OK

Finally, run a full scan and restart.

Kind Regards,
Lenny.