Expert: Brian Benosky - 5/19/2009

Question
QUESTION: Hi Brian, thank you for you time in advance, here my issue when I connect to the internet it keeps coming back with an error on the browser that says (uppsss the conection fail) everytime I put and address on the browser, it wont let me connect, how can this be fix? by the way am sending my question thru a different computer.

ANSWER: Hi Al

I need to know a bit more to help you out here.  What operating system and browser are you running?  What is the exact error you are getting?  Also please let me know if you are on a network and how you connect to the internet (dial-up or broadband)?

Brian

---------- FOLLOW-UP ----------

QUESTION: Sorry Brian, is windows XP SP2, browser is Internet explore and the message is "ups the link has been broken" and once that message shows immediately opens a new window browser, there is no network (only 1 computer) and is a Hi speed connection (cable modem), thank you for your help

Answer
Hi Al

This error may be caused by several issues.  Let's first try flushing the DNS cache.  Click Start->Run->then type command.  This will open up a black window with a command prompt.  At the prompt, type the following, then hit Enter:
ipconfig /flushdns
Note the space between the g and the /.
After hitting Enter, close the command box and now open IE and see if the internet is working again.

Brian