Computer Security & Viruses/Virus/Trojan

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Expert: - 6/8/2009


Question

zone alarm screen shot
i have zone alarm firewall installed,whenever i try to connect to internet, this file ?ÿÿÿèøC@,?ÿÿÿèøü, tries to connect to internet and when i deny it permission i cannot access internet!!!...i have got kaspersky antivirus but i think it is not able to detect any virus activity. I have tried finding this file but windows XP search option is of no use, i have also tried reformat option but no use . i am also sending you a image file,please i heavily depend on your answer.

Answer
Hello Sibu

I does sound like a virus file.  Print out and follow the instructions below:

Restart the computer in Safe Mode by continuously tapping the F8 key on boot until a black screen with a menu appears.  Choose to Start Windows in Safe Mode with Networking.  Log on as usual.

Please download Malwarebytes' Anti-Malware to your desktop from here:

http://www.besttechie.net/tools/mbam-setup.exe

Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to
* Update Malwarebytes' Anti-Malware
* then click Finish.
* If an update is found, it will download and install the latest version.
* Click to Run a Full Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.  Save that log to your desktop, and reboot normally.

After rebooting, download and install HijackThis:

http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe

Make sure you close EVERY open window and ALL browser windows. The only thing that should be open is the HijackThis program.
Double-click on the file you just downloaded.
Click on the "Install" button.
Upon install, HijackThis should open for you.
Should it not open, go to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
Choose 'Do a system scan and save a log file'.
Copy the text file which opens in Notepad and paste it in a reply to me, along with the Malwarebytes log.
* Do not fix any entries in HijackThis, as they may be harmless.

Brian

Brian Benosky

Expertise

I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

Experience

I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

Education/Credentials
College Educated Self-taught Computer Skills

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