Expert: Brian Benosky - 7/11/2009

Question
QUESTION: I have windows vista i recently installed kaspersky which has firewall protection well when i went to check my firewall status i found that not only do i have kasp but i also have norton that i thought i uninstalled apparently its still somewhere in my computer but where to find? I wanted to use the windows firewall with kasp. reccommended?
but its showing that i am already protected by above mentioned help?dont suggest i use the norton removal tool it was a trial offer cant i find it and disable it?also when i click on to enlarge my picked site a little square tries to appear in the left hand corner flashes then dissapears then i go to full screen.anything to worry about.how do i know if a file that was on my computer before i got it can be deleted and if i need it for my existing in the computer world i am comp. niave

ANSWER: Hi Tom

The firewall that comes with Windows is very basic.  If you use Kaspersky Internet Security, it comes with a better firewall.  If you only have Kaspersky Anti-Virus, then you should get a separate firewall, such as the free Comodo Firewall:
http://www.filehippo.com/download_comodo/download/e532afadb94c59e8113ccdf1c70054
In order to completely remove Norton, you must use their removal tool.  This is not a trial program, as you mention, but is free to use.  If you have been asked to pay for it, then it is not the correct product.  Choose your Norton product and download the proper removal tool from here:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
If you need to remove programs you are not sure about, use the free Revo Uninstaller, which can be found here:
http://www.revouninstaller.com/
Let me know if you have further questions.

Brian

---------- FOLLOW-UP ----------

QUESTION: I CANT FIND NORTON ON MY COMPUTER TO CLICK ON IT TO START REMOVAL TOOL i thought i removed it cant i access my firewall programs and just disable norton without removing it totally any way?

Answer
Hi Tom

You cannot have more than one anti-virus program on your computer at one time.  If you have Kaspersky, you MUST remove Norton.  Download and run the tool from the link I gave you.  You do not need to find Norton on your computer first...the removal tool does that for you.

Brian