Expert: Lorry - 7/4/2009

Question
I've got a nasty bug on my computer that seems to be blocking any attempt to install a virus cleaner.

It's "forcing me" to activite two "anti-virus" software Both are popups. and I'm getting nasty porno pop ups!  What can I do!  I had ad-aware (lavasoft) on the system and it was working great until a few days ago when this started.  No help on their end and definitions won't update.

Answer
Hi Heather,

Ad-aware is great for adware but not for viruses. Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware 1.37 from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Hope this helps!
Lorry