Expert: Lorry - 7/30/2009

Question
Hi,
I hav gotten some sort of virus and am not sure how to get rid of it. My computer will not allow me to download anyprograms through run. It seems that all of my programs have turned into adobe readers and it tells me when I clck on them that they cannot be read. I would appreciate any help you can offer.
Thank you
Kelly

Answer
Hi Kelly,

Am assuming that you have an anti-virus program installed. If correct, start Windows in Safe Mode by tapping the "F8" key until given a page with various ways to start Windows, click Safe Mode. Once in Safe Mode, run a virus scan.

If you cannot do the above, download Norton AntiVirus Trialware from:

https://shop.symantecstore.com/servlet/ControllerServlet?Action=DisplayPage&Env=BASE&Locale=en_US&SiteID=symnahho&id=QCShoppingCartPage

This special trial offer enables you to try your downloaded Norton product for a full 30 days for free. The 30 day trial begins once you complete this order for your product. After 30 days your credit or debit card will automatically be charged $34.99 (plus applicable taxes) without any additional action by you so that you can continue to use and be protected by your Norton product for an 11 month subscription period. To avoid being charged, simply cancel your Opt-out Trial order at any time before the 30 day free trial period ends by following the steps found here. If you decide to continue to use the product, the automatic charge will appear on your credit or debit card statement within approximately 3 days from the end of your 30 day trial.

Download it from a working computer, put it onto a CD, then install and run a scan on your computer.

Hope this helps!
Lorry