Computer Security & Viruses/Sinowal removal cont.

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Expert: - 8/28/2009


Question
Hi Brian

I do not have my XP disc as I am away from home for 4 months.  I have heard though with Dell laptops that came with WinXP you can select Control F11 at boot and it will bring you too a special recovery menu allowing you to reformat your hard drive and keep windows without the disc.  Have you heard of this?  I have also seen many forums where a person with good computer knowledge modifies code in a TXT file and uses it in conjunction with ComboFix.  Do you know about this?

Thank you again for taking the time to help me.  I truly do appreciate it.

Justin

Answer
Hi Justin

The ComboFix method will not work due to the MBR infection.  Some Dells do have the recovery console installed.  Upon boot, press Ctrl+F11 to (hopefully) bring up the console.
And you are most welcome...I'm just sorry that none of the "normal" methods have worked on this thing.

Brian

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Brian Benosky

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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

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