Expert: Lorry - 8/31/2009

Question
Lorry,
I have an hp pavillion dv9000. im in afghanistan and somehow got a virus i think. when i hit ctrl-alt-del, it says "task manager disabled by administrator" it also wont let me defrag the computer nor install any new programs. I had norton 360 till about a month ago and the subscription ran out and i lost protection. this computer is not connected to the internet, nor am i able to install the new antivirus software offered by teh army. when i try to do that, it says another installation is in progress. any help would be greatly appreciated.

joshua

Answer
Hi Joshua,

I would suggest downloading a free 30 day trial of Norton AntiVirus, put that onto a CD and then install on your computer. This is available from:

https://shop.symantecstore.com/servlet/ControllerServlet?Action=DisplayPage&Env=BASE&Locale=en_US&SiteID=symnahho&id=QCShoppingCartPage

Don't forget to cancel NAV before the 30 days are up, otherwise you will pay for it, that is unless you want to keep it. If you decide to cancel, remove it from the Add/Remove programs, defrag, reboot. Now install an anti-virus program, keep it up to date and run a scan once a week.

For more information, check out the following site:

http://windowsxp.mvps.org/Taskmanager_error.htm

Hope this helps!
Lorry