Computer Security & Viruses/changing to webroot

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Expert: - 8/30/2009


Question

Mr. Benosky,
I have an older Gateway with limited memory.  I recently renewed my Norton antivirus and upgraded to Norton 360.  It takes more space then I would like it too and slows my machine down.  I would like to change to Webroot.  My question is:  How do I switch from Norton 360 to Webroot?  Can I simply remove Norton in the Remove/Add Programs file and then download Webroot from their website?  Thanks for any advice you may have for me.
Chuck

Answer
Hi Chuck

As you have noticed, Norton takes up a great deal of space and resources.  This is partially due to it being intertwined so much with the Windows O/S.  To uninstall Norton, you will require the Norton Removal Tool which can be found below, along with the instructions for it's use:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
After running the tool, you may download and install any other security program you wish, including Webroot.  I do recommend that you try the free Avira Antivir, which is smaller and detects malware better than Webroot.  Check it out here:
http://www.free-av.com/
If you need further help, just let me know.

Brian

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Brian Benosky

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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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