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Question
I am having trouble getting rid of some viruses on my computer. So far I have done a sysclean (2 or 3 of them), and used HiJack This. Also I have used Trend Micros remover and washer. I hoped you could offer some other options. My computer is locking up and periodically restarts itself. a trojan was detected [TROJ_PDFJSC.MZ]. It is supposedly cleaned, but I am still having troubles. It seems to be making changes to my windows security. I use Windows XP.
Hi Jessica
HijackThis is a tool which creates a log for me to determine what course of action to take in removing malware. It does not remove the malware by itself. Please start HJT and click to do a scan and save a log file. Once the log opens in notepad, copy and paste the entire log in a reply to me so that I can help you get things right again.
Brian
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Answers by Expert:
Brian Benosky
Expertise
I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
Experience
I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm
I am also a Top Contributor of General Computing answers in Yahoo! Questions.
Education/Credentials
College Educated
Self-taught Computer Skills
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