Expert: Lorry - 8/19/2009

Question
how can i delete the "personal virus" that has infested 2 of my computors..i have download "free" anti virus but they ask you to regisyer and pay..is there any such thing as "free" anti virus i can download to kill these trojan virus's? they won't let get further than "safe mode" when i try to go to the next move,the computor freezes up...what can i do to get past that.?

Answer
Hi Bert,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware 1.37 from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Hope this helps!
Lorry