Expert: Lorry - 9/21/2009

Question
I get the following error when opening my homepage which happens to be my email account in Gmail- The procedure entry point _utime64 could not be located in the dynamic link library msvcrt.dll
What is this and how do I fix it?

Answer
Hi Christopher,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware 1.37 from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

If the above doesn't do the trick, check out the following for information:

http://www.dll-files.com/dllindex/dll-files.shtml?msvcrt

Hope this helps!
Lorry