Expert: Lorry - 9/7/2009

Question
You have never answer a question because this is my first every posting anything computer related on this site.

PLease if you can help i would appreciated it. You most be referring to another Chad because i have never summitted anything computer related to this site.

I just walked a ways from my lab top and found. I start hearing a lot of pop ups. When i got to my computer i see this total security pop up. I had that this before and i some how got rid of it. This time it is a lot different. This time i can't access safe mode, get the blue screen of death. When i get into windows it will load up but it will not let me access anything. That will destroy it. I go into task manager and start closing down things. When i get down to a file close it come up with you have 60 seconds to save everything. It will cut off. Please help me get my computer up and running thank you.


Answer
Hi Chad,

Here is what happened earlier today:

You just answered the following question:
Name: chad chaplin
Subject: Malware virus

Question: I just walked a ways from my lab top and found. I start hearing a lot of pop ups. When i got to my computer i see this total security pop up. I had that this before and i some how got rid of it. This time it is a lot different. This time i can't access safe mode, get the blue screen of death. When i get into windows it will load up but it will not let me access anything. That will destroy it. I go into task manager and start closing down things. When i get down to a file close it come up with you have 60 seconds to save everything. It will cut off. Please help me get my computer up and running thank you.

Answer: Hi Chad,

If you could of started Windows, I would of suggested downloading Malwarebytes Anti-Malware 1.40 from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

If Windows will let you use the CD drive, you could put Malwarebytes onto a CD, then install on your PC.

If not, the best thing would be to take it to the local repair shop, have them backup anything of importance and reinstall Windows.

Hope this helps!
Lorry