Expert: Lorry - 9/25/2009

Question
I have trojans and spyware on my computer and I don't have money to buy the removal software are there any free software that can remove these things from my computer. thx

Answer
Hi Anthony,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware 1.37 from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Once you have a clean computer, try downloading AVG for free from:

http://download.cnet.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html

Keep it up to date and run a virus scan once a week.

Hope this helps!
Lorry