Expert: James Filmer - 1/24/2010

Question
Hi, i hope you can help me, i was installing some plug-ins for my music programs, long story cut short my laptop done something crazy, said it needs to restart i said no then it did it anyway. now every time i open explorer it tries to install winupgro.exe norton says i have no infections. please help!

Answer
Would you please ask Allexperts to change the response time rating. I answered your question the very next day - for free. I can't imagine anyone expecting a quicker response  - for free.

Thanks.

Hi dayton,

Download, install and run Malwarebytes (experienced with this software) or XDelBox to remove winupgro.exe, a trojan: http://www.xdelbox.com/how-to-remove-winupgro-or-winupgroexe/
See the Comments section for user's experiences with Online Bitdefender and Malwarebytes (link on enrgy21.com)
Here's a tutorial about proactive steps you can take once it's removed. http://www.bleepingcomputer.com/tutorials/tutorial101.html
If you have problem, just let me know.