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Computer Security & Viruses/Computer restart error
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Question
Hi, I've been lately having problems with my computer. I am not sure if it's a virus or a hardware issue. After I log on to desktop, I get and error saying windows has recovered from a serious error and then the computer restarts with no warning.It just suddenly restarts, no computer is shutting down. I can boot in safe mode and have full scanned with Mal ware Bytes anti Mal ware.If you want, I will post the log.
If you can help me in any means it will be greatly appreciated as I have been trying to fix it for the past week. Regards, Andrew
whoops HJT log:Hjt doesn't run in safe mode, no administrator privileges?
Hi Andrew
This error can come from several causes, so let's try to narrow things down. Do you receive any blue screens or error codes? I would like to also check for rootkit activity. Download the Sophos Anti-rootkit tool from here:
http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html
You can run it from Safe Mode if needed. Let me know the results and also tell me which version of Windows you have.
Brian
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Answers by Expert:
Brian Benosky
Expertise
I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
Experience
I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm
I am also a Top Contributor of General Computing answers in Yahoo! Questions.
Education/Credentials
College Educated
Self-taught Computer Skills
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