Expert: Lorry - 10/29/2010

Question
I have a windows 7 laptop and it shows i have internet connection on the bottom right corner but when i click internet explorer the window opens it says
internet explorer cannot display the webpage and in the address bar this is what it says http:securityresponse.symantec.com/avcenter/fix_homepage


i'm thinking it has to be a virus because my other laptop connects to the internet just fine.. please help!!!!!!

Answer
Hi Lisa,

Microsoft explains "You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage" at:

http://support.microsoft.com/kb/956196

At the above site there are directions on how to use the "Fix it Tool".

If you can, using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click on Continue to Symantec Security Check. Under Virus Detection, click Start, accept the End-User Agreement. It will ask you a few times to permission to install Active X Controls, answer yes. Once you see that the program is actually scanning, leave the computer alone until the scan is finished.

Once the scan is done, write down exactly anything it finds, then go to:

http://www.symantec.com/search/  

and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag...

Check for updates after downloading Malwarebytes before running a scan.

Hope this helps!
Lorry