Expert: Brian Benosky - 2/19/2010

Question
QUESTION: Brian, now a different computer.
My internet pages are slow to load, often showing error on page.
I have done several diagnostic things - run disk cleanup, registry repair pro and have already ran Malwarebytes anti-malware.
Here is the HJT log.
Thanks - LoisAnn

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:12:05 AM, on 2/18/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16981)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\3B Software\Common\Scheduler\wcomschd.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dlbxcoms.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\GameHouse Games\Puzzle Express\PuzzleExpress.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - C:\PROGRA~1\FRESHD~1\FRESHD~1\FDCatch.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O3 - Toolbar: FreshDownload Bar - {ED0E8CA5-42FB-4B18-997B-769E0408E79D} - C:\PROGRA~1\FRESHD~1\FRESHD~1\fdiebar.dll (file missing)
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [dlbxmon.exe] "C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\user\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Startup: Scheduler.lnk = C:\Program Files\3B Software\Common\Scheduler\wcomschd.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: FreshDownload - {3BD6B998-8288-4DB0-8972-6DF7D3FCED3E} - C:\Program Files\FreshDevices\FreshDownload\fd.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: GenealogyBrowser.Cab - http://209.90.101.200/cabs/zinst.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {3E90FFF5-1347-45B9-91F6-DA47926E9697} (PlaNet SysInfo Agent) - http://www.newhomebasedccr.com/test/PlaNetSysInfo.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EB2CC7DE-594C-4CFC-BB56-36450E39D8A7}: NameServer = 68.94.156.1 68.94.157.1
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Crypkey License - CrypKey (Canada) Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: dlbx_device - Dell - C:\WINDOWS\system32\dlbxcoms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD DE\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe

--
End of file - 7931 bytes

ANSWER: Hi LoisAnn

Glad to help out again.  Run HijackThis and click to do a Scan Only.  Place a check mark in the box next to the following items, close all open browser windows, then click the Fix Checked button:

O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - C:\PROGRA~1\FRESHD~1\FRESHD~1\FDCatch.dll (file missing)
O3 - Toolbar: FreshDownload Bar - {ED0E8CA5-42FB-4B18-997B-769E0408E79D} - C:\PROGRA~1\FRESHD~1\FRESHD~1\fdiebar.dll (file missing)


After fixing, return to the HJT Main Menu.  Click the button "Open The Misc Tools Section".  Click the "Generate StartupList Log" button.  Click Yes.  The program will generate a log which will open in notepad.  Copy that log and paste it to me in a follow-up.  
Also in the Misc Tools Section, click "Open Uninstall Manager", then click the "Save List" button.  Please save that log file and copy and paste that to me as well.
As an alternative, you may save each of the logs and send them to me as attachments directly to numbersix6@yahoo.com.  

Brian

---------- FOLLOW-UP ----------

QUESTION: Brian, Thank you again for all of your help.
Here are the requested logs.
LoisAnn

StartupList report, 2/18/2010, 8:56:02 AM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v7.00 (7.00.6000.16981)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\3B Software\Common\Scheduler\wcomschd.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dlbxcoms.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\user\Start Menu\Programs\Startup]
Scheduler.lnk = C:\Program Files\3B Software\Common\Scheduler\wcomschd.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Apoint = C:\Program Files\Apoint\Apoint.exe
(Default) =
RoxWatchTray = "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
NVHotkey = rundll32.exe nvHotkey.dll,Start
SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
SoundMAXPnP = C:\Program Files\Analog Devices\Core\smax4pnp.exe
igfxtray = C:\WINDOWS\system32\igfxtray.exe
igfxhkcmd = C:\WINDOWS\system32\hkcmd.exe
igfxpers = C:\WINDOWS\system32\igfxpers.exe
avast! = C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
ISUSPM Startup = C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
ISUSScheduler = "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
Adobe Photo Downloader = "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
SMSERIAL = C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
dlbxmon.exe = "C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe"
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Adobe ARM = "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
DVDLauncher = "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
Weather = C:\Program Files\AWS\WeatherBug\Weather.exe 1
MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
Google Update = "C:\Documents and Settings\user\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\ssmypics.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
(no name) - C:\Program Files\Java\jre1.6.0\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}

--------------------------------------------------

Enumerating Task Scheduler jobs:

GoogleUpdateTaskUserS-1-5-21-343818398-2139871995-839522115-1003Core.job
GoogleUpdateTaskUserS-1-5-21-343818398-2139871995-839522115-1003UA.job

--------------------------------------------------

Enumerating Download Program Files:

[GenealogyBrowser.Cab]
CODEBASE = http://209.90.101.200/cabs/zinst.cab
OSD = C:\WINDOWS\Downloaded Program Files\OSD9C3F.OSD

[SysProWmi Class]
InProcServer32 = C:\WINDOWS\system32\Dell\SystemProfiler\SysPro.ocx
CODEBASE = http://support.dell.com/systemprofiler/SysPro.CAB

[Microsoft Office Template and Media Control]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\IEAWSDC.DLL
CODEBASE = http://office.microsoft.com/templates/ieawsdc.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Adobe\Director\SwDir.dll
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[PlaNet SysInfo Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\PlaNetSysInfo.dll
CODEBASE = http://www.newhomebasedccr.com/test/PlaNetSysInfo.cab
OSD = C:\WINDOWS\Downloaded Program Files\PlaNetSysInfo.osd

[WUWebControl Class]
InProcServer32 = C:\WINDOWS\system32\wuweb.dll
CODEBASE = http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site

[{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}]
CODEBASE = http://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab

[Office Update Installation Engine]
InProcServer32 = C:\WINDOWS\opuc.dll
CODEBASE = http://office.microsoft.com/officeupdate/content/opuc4.cab

[{E2883E8F-472F-4FB0-9522-AC9BF37916A7}]
CODEBASE = http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll
WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll

--------------------------------------------------
End of report, 8,257 bytes
Report generated in 0.046 seconds

Command line options:
  /verbose  - to add additional info on each section
  /complete - to include empty sections and unsuspicious data
  /full     - to include several rarely-important sections
  /force9x  - to include Win9x-only startups even if running on WinNT
  /forcent  - to include WinNT-only startups even if running on Win9x
  /forceall - to include all Win9x and WinNT startups, regardless of platform
  /history  - to list version history only

ABBYY FineReader 6.0 Sprint Plus
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.2
Adobe Shockwave Player 11.5
Adobe® Photoshop® Album Starter Edition 3.2
ALPS Touch Pad Driver
avast! Antivirus
Bejeweled 2 Deluxe
Big Kahuna Reef
Broadcom Gigabit Integrated Controller
Coupon Printer for Windows
Critical Update for Windows Media Player 11 (KB959772)
Dell Photo AIO Printer 962
DiMAGE Viewer
Disk Doctors Digital Media Recovery Version 1.0.0
Disk Doctors NTFS Data Recovery 2.0.1
Family Tree Maker 2005
GameHouse
GetDataBack for NTFS
HijackThis 2.0.2
Holiday Express
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Image for Windows 1.62b
Intel(R) Graphics Media Accelerator Driver
Jasc Paint Shop Photo Album
Java(TM) SE Runtime Environment 6
Jewel of Atlantis
Jewel Quest
Jewel Quest II
Malwarebytes' Anti-Malware
MeggieSoft Games Rummy 500
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework Client Profile
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional with FrontPage
Microsoft User-Mode Driver Framework Feature Pack 1.0
Motorola SM56 Speakerphone Modem
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Ocean Express
PowerDVD 5.7
Print to Fax
Puzzle Express
Registry Repair Pro
Revo Uninstaller Pro 2.1.0
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio MyDVD DE
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978706)
SolSuite
SolSuite Plus!
Sonic Activation Module
SoundMAX
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
WeatherBug
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Search 4.0
ZipCentral 1.60
Zuma Deluxe

ANSWER: Hi LoisAnn

Slowdowns can be difficult to pin down, especially in remote instances such as this.  Assuming there is no hardware problem, the best way to fix things, I have found, is to look at the processes that are running on the machine.  Some programs load themselves on startup, and these programs run in the background doing there own thing, taking up memory and CPU cycles.  Some are benign and are necessary to work in Windows, while others hog things up, slowing everything else down.

I've taken some time to look over the logs I asked you for and came up with some suggestions to speed things along.  Not knowing the programs you use frequently, I can only offer removal tips for things that are known resource hogs.  Ultimately, it's up to you whether you wish to implement these changes.

You have two programs which can be considered adware, and really serve no purpose other than clogging up resources: Coupon Printer and WeatherBug.  Removal of each can be done by clicking Start->Control Panel->Add/Remove Programs.  I have noticed you have Revo Uninstaller, which is a great removal tool, so if you wish to use that instead of Add/Remove, go right ahead.

The following processes run at startup, but are not necessary to have running all of the time (I've included links to read about each entry):

RoxWatchTray9.exe <-http://searchtasks.answersthatwork.com/tasklist.php?File=RoxWatchTray9
jusched.exe <-http://www.bleepingcomputer.com/startups/jusched-2371.html
issch.exe <-http://www.bleepingcomputer.com/startups/ISUSScheduler-2345.html
apdproxy.exe <-http://www.bleepingcomputer.com/startups/Adobe_Photo_Downloader-14070.html
DVDLauncher.exe <-http://www.bleepingcomputer.com/startups/DVDLauncher-1455.html
msmsgs.exe <-http://www.bleepingcomputer.com/startups/MSMSGS-3386.html
WindowsSearch.exe <-http://www.bleepingcomputer.com/startups/WindowsSearch.exe-17263.html
wcomschd.exe <-http://www.whatsrunning.net/whatsrunning/QueryProcessID.aspx?Process=15552
mdm.exe <-http://www.neuber.com/taskmanager/process/mdm.exe.html
SearchIndexer.exe <-http://www.neuber.com/taskmanager/process/searchindexer.exe.html
cpshelprunner.exe <-http://www.greatis.com/appdata/a/c/cpshelprunner.exe.htm

You can stop any of these programs from running at startup by clicking Start->Run->then type msconfig and click OK.  Then click the Startup tab and uncheck the services you no longer wish to run.  Click Apply.  A message will pop up telling you that you must restart your computer before these changes will take effect. Click on "Yes" and your computer will automatically reboot.  After rebooting, a popup will alert you to the fact you are using Selective Startup.  Just check the box so you won't see the message again.

There is one startup process which I am unsure of: crypserv.exe.  It comes bundled with demo software as a form of copy protection.  Read more here: http://www.neuber.com/taskmanager/process/crypserv.exe.html
If you have trial software installed, removing crypserv.exe will make it stop working.  On the other hand, if you are done with the trial and have removed the program, there is no need to have the process running.  

I would also recommend that you run Windows Update and install IE8, if only for security reasons.  I have noticed a slight speed improvement with IE8 as well, so it certainly can't hurt.  After you make the changes to your system, please let me know if you notice any difference.  If pages continue loading slow, there may be tweaks we can make to your internet connection.  Good luck!

Brian


---------- FOLLOW-UP ----------

QUESTION: Brian,
Interesting - not all the programs you listed to remove from startup were on the startup configuration page. The following were not there.
jusched.exe
issch.exe
wcomschd.exe
Searchindexer.exe
Also crypserv.exe was not there either.
I removed the ones that were.
I will consider updating to IE 8,  we are on dial up and it just takes far too long to download. That will have to be done another time.  I have noticed a bit of improvement with the steps I had already done.  I will leave it be now for a few weeks and see.
If I develop further problems or other questions, I will definitely be back.
You have been great!
LoisAnn

Answer
Hi LoisAnn

I certainly understand the limitations of dial-up.  You can order a free IE8 installation CD from Microsoft if you wish:
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx#ordercd
The other items may be listed in msconfig under the Services tab.  But if things are running better, you may have hit upon the program taking up the majority of the computer's resources.  So as you say, let it be for now.  If there is a problem down the road, just let me know.  Cheers!

Brian