Expert: Ramon Zammit - 3/16/2010

Question
QUESTION: Hi Ramon
I hope you may be able to help me.
Fault:
Periodically, I experience a blue page fault, (ONLY WHEN CONNECTED TO THE INTERNET) it appears without warning, and shuts down the computer which then reboots on its own.
I feel that it may be connected to Internet Explorer but cant be sure. At other times, again when connected to the internet everything just seems to go to sleep, and it is necessary to shut down and reboot. Is this something to do with Internet Explorer?

Hope you can assist.

Regards

Paddy

ANSWER: hi paddy

first things first. go to control panel > Administrative Tools > Event Viewer

take a look at the application and system logs. check errors and let me know which are the most relevant ie: check time and see if it was logged in the same time the error was given.


- Please leave a comment and a rating after reading my feedback, thanks -

---------- FOLLOW-UP ----------

QUESTION: Hi Ramon
Thank you for your reply. I have done as you asked.
Now, I am not a computer wizz, so I dont know what the information on the eventviewer means, SEE BELOW:
Event Type:   Error
Event Source:   Application Error
Event Category:   (100)
Event ID:   1000
Date:      15/03/2010
Time:      16:31:04
User:      N/A
Computer:   OWNER
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 64 72 77   ure  drw
0018: 74 73 6e 33 32 2e 65 78   tsn32.ex
0020: 65 20 35 2e 31 2e 32 36   e 5.1.26
0028: 30 30 2e 30 20 69 6e 20   00.0 in
0030: 64 62 67 68 65 6c 70 2e   dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e   dll 5.1.
0040: 32 36 30 30 2e 35 35 31   2600.551
0048: 32 20 61 74 20 6f 66 66   2 at off
0050: 73 65 74 20 30 30 30 31   set 0001
0058: 32 39 35 64          295d    

Event Type:   Error
Event Source:   Application Error
Event Category:   None
Event ID:   1000
Date:      15/03/2010
Time:      16:30:57
User:      N/A
Computer:   OWNER
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module duser.dll, version 5.1.2600.5512, fault address 0x0001a9d6.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 65 78 70   ure  exp
0018: 6c 6f 72 65 72 2e 65 78   lorer.ex
0020: 65 20 36 2e 30 2e 32 39   e 6.0.29
0028: 30 30 2e 35 35 31 32 20   00.5512
0030: 69 6e 20 64 75 73 65 72   in duser
0038: 2e 64 6c 6c 20 35 2e 31   .dll 5.1
0040: 2e 32 36 30 30 2e 35 35   .2600.55
0048: 31 32 20 61 74 20 6f 66   12 at of
0050: 66 73 65 74 20 30 30 30   fset 000
0058: 31 61 39 64 36 0d 0a      1a9d6..

Event Type:   Error
Event Source:   Google Update
Event Category:   None
Event ID:   20
Date:      15/03/2010
Time:      11:17:05
User:      NT AUTHORITYSYSTEM
Computer:   OWNER
Description:
The description for Event ID ( 20 ) in Source ( Google Update ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801..

Event Type:   Error
Event Source:   DCOM
Event Category:   None
Event ID:   10005
Date:      16/03/2010
Time:      09:42:57
User:      OWNER-49D13E13BKathy
Computer:   OWNER-49D13E13B
Description:
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service NMIndexingService with arguments "" in order to run the server:
{C6A811AB-F8FF-45A4-93E5-FC5CCB650BE7}

I hope this is helpful to you.

I look forward to your reply and hopefully, assistance.

Regards

Paddy

Answer
hi paddy

looks like you have some problems there. download these two programs and perform a scan with them:

spybot
antivir free antivirus

most likely that your system is infected with some spyware!


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