Expert: Lorry - 5/8/2010

Question
Last few days I am not able to view my hidden files. When i surfed the net i found out that it was due to a virus...
I used to click on TOOLS then FOLDER OPTIONS then in the view tab Show hidden files. But now it does not work. I currently use Mcafee but please do suggest me any other better ones as I am not in a position to format my PC..

Answer
Hi Abhimanyu,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click on Continue to Symantec Security Check. Under Virus Detection, click Start, accept the End-User Agreement. It will ask you a few times to permission to install Active X Controls, answer yes. Once you see that the program is actually scanning, leave the computer alone until the scan is finished.

Once the scan is done, write down exactly anything it finds, then go to:

http://www.symantec.com/search/  

and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag...

Check for updates after downloading Malwarebytes before running a scan.

Hope this helps!
Lorry