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I double clicked on the program that you asked me to, but it never prompted me to do anything. It looked like a document with Windows registry editor version 5.00 written across the top. I hate that this is such a challenge and I certainly appreciate your patience and all of your help! I'm sure if you had it in front of you, you could determine the problem much easier.
Hi Shelley
Open the nodesktop.reg.txt notepad file and click File->Save As...
Change the name of the file to "nodesktop.reg" (include the quotation marks) and choose to Save As All Files.
Click save and you should have a .reg file instead of a text file.
It's always easier to do it in person, but we make do with what we have. I certainly hope that this will do the trick!
Brian
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| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | Thanks so very much Brian for all of your help. I took the computer to the computer store. I am going to be gone all week and thought maybe they could fix it while I was gone. I really appreciate your help!! I'm sure it is difficult to analyze someone's computer problem without being able to see or touch the computer. Again, I thank you so much! Shelley | ||
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Answers by Expert:
Brian Benosky
Expertise
I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
Experience
I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm
I am also a Top Contributor of General Computing answers in Yahoo! Questions.
Education/Credentials
College Educated
Self-taught Computer Skills
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