Expert: Lorry - 5/25/2010

Question
I think my computer has a Virus. I am not sure however. I have AVG 9.0 Anti Virus and it scans every night. It says its not pickin up anything. BUt my computer Is not running right. My connection is great. Yet it wont load pages, Kicks me off all the time. Runs really slow. Im not dumb and this whole situation truly is bothering me. My computer is just an E machine brand. Nothing fancy. JUst basic. PLease help me before I don't hae a computer to ask questions on.. Thank you so much!

Answer
Hi Amber,

Run disk cleanup by going to Start, Programs, Accessories, System Tools, Disk Cleanup, make sure that the "C" drive is selected, click OK, in the next window check Temporary Internet Files, OK.

Even though you have AVG installed, using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp
mbc.exe
Click on Continue to Symantec Security Check. Under Virus Detection, click Start, accept the End-User Agreement. It will ask you a few times to permission to install Active X Controls, answer yes. Once you see that the program is actually scanning, leave the computer alone until the scan is finished.

Once the scan is done, write down exactly anything it finds, then go to:

http://www.symantec.com/search/  

and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag...

Check for updates after downloading Malwarebytes before running a scan.

Hope this helps!
Lorry