Computer Security & Viruses/anti rootkit tool

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Expert: Lorry - 6/12/2010


Question

avast message
hi lorry,
i am using avast anti virus on my pc. Although it is updated regularly & it shows that my system is secured, whenever i try to scan C:\windows or program files the system gets restarted automatically & i a message is displayed that sys has recovered from serious problem. avast also reports some infection frequently.
now i plan to use "unhackme" tool to remove this infection can i use that along with avast without uninstalling later

Answer
Hi Prasad,

Before using the "unhackme" tool, try this:

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click on Continue to Symantec Security Check. Under Virus Detection, click Start, accept the End-User Agreement. It will ask you a few times to permission to install Active X Controls, answer yes. Once you see that the program is actually scanning, leave the computer alone until the scan is finished.

Once the scan is done, write down exactly anything it finds, then go to:

http://www.symantec.com/search/  

and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag...

Check for updates after downloading Malwarebytes before running a scan.

Hope this helps!
Lorry

Lorry

Expertise

I can answer most questions regarding viruses/Trojans and help to remove them.

Experience

This happens to be of interest to me as it boggles my mind that people have nothing better to do than to write a virus. Wish these people, the ones who write viruses would put the knowledge to good use instead. My job as a local tech involves removing viruses and/or spyware.

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