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Question
I just installed Avira on my laptop. It told me I have Malware. SRebates.dll it moved it to a quarantine file but how do I remove it?
Thanks
Hi Pam
The file cannot harm your PC if it has been quarantined. Basically, Avira takes the file, renames it, then places it in a secure folder that cannot be accessed normally by Windows. This is done for several reasons, but can be deleted completely by opening Avira, clicking on Administration, then clicking on Quarantine. Select the file and click the Delete button above it.
Also, you should make sure that you run a complete scan in Safe Mode. This file can infect other system files, so you need to make sure the whole system is scanned.
Brian
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Answers by Expert:
Brian Benosky
Expertise
I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
Experience
I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm
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College Educated
Self-taught Computer Skills
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