Computer Security & Viruses/virus posing as anti virus

Advertisement


Question
hello brian let me just thank you for your time. I keep getting the message "Your computer is being attacked by an Internet Virus. It could be a password-stealing attack, a trojan, dropper or similar." as well as a much more common "security warning-title Application cannot be executed. The file blah blah is infected. Do you want to activate your antivirus software now?" like every second i exit or choose no it keeps popping up. I've already downloaded and cleaned up my system with malwarebytes and superantispyware (which i could not get latest update for even on safe mode it wouldnt allow it) on safe mode with networking. Video has been disabled as well as audio thanks to the virus and i can't even open up the task mngr or certain programs. Would really appreciate help from anyone who knows about this virus.

Answer
Hi Dan

It sounds like you are infected with an aggressive rogue antispyware program.  Even though you have run Malwarebytes, the rogue is interfering with the removal process.  I would like for you to follow the steps on the following page:

http://www.bleepingcomputer.com/virus-removal/remove-antivirus-soft

After completing all the steps and the Malwarebytes scan, copy and paste the scan log to me in a reply and give me an update on how the computer is running.

Brian

Computer Security & Viruses

All Answers


Answers by Expert:


Ask Experts

Volunteer


Brian Benosky

Expertise

I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

Experience

I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

Education/Credentials
College Educated Self-taught Computer Skills

©2012 About.com, a part of The New York Times Company. All rights reserved.