Expert: James Filmer - 12/7/2011

Question
Hi James,

i have norton 2012. for some reason the full scan only catches viruses when i run it in safe mode. do you know why that might be?

thanks,
dave

Answer
Please go to http://goo.gl/1k34k Norton community website:  
(Norton-Internet-Security-Norton/Is-there-a-Bug-in-Safe-Mode-Scan...)
where several others may be dealing with the same issue.

"Sym_KeN Symantec Norton Employee" posted about half way down.
He commented: "Safe Mode scan is most powerful. In safe mode, only windows files will be loaded..."

http://goo.gl/57Yq2 is another community thread where "michaell Symantec Employee" said it OK to run in Normal Mode.

Do their responses address your question? Don't have enough info from you yet to determine if it's actually not working properly. You may also wish to comment/question on those community forums as well.