Expert: Brian Benosky - 2/25/2011

Question
I use IE and windows . Lately when I browse the internet, my searches are hijacked to other sites. GGRRRR!
I have also notice a fake AVG message daily stating that I need to update and re-new but my real AVG says I am updated.
I have scanned with spybot, anti-superspyware and trojan remover plus my real AVG, but nothing is found and cannot seem to remove this.
My email outlook express was unprotected for awhile so perhaps it was able to infiltrate through there? Can you direct me to a SAFE antispyware download? Preferably a free download that can remove this fake AVG or whatever it is? Thank you sooo much.

Answer
Hi Rosemary

I'd be happy to help you here.  Please follow the instructions below:

Restart the computer while tapping the F8 button continuously until a menu screen appears.  Choose to Boot Windows into Safe Mode With Networking.  Once in safe mode, open a browser and download Malwarebytes' Anti-Malware to your desktop from here:

http://fileforum.betanews.com/download/Malwarebytes-AntiMalware/1186760019/1

Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end of the install, Malwarebytes will perform an update to it's definitions.
* Once the program has loaded, select Full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* Reboot the computer normally.
* When completed, a log will open in Notepad.  Please save it to your desktop.

Copy the Malwarebytes log and paste it to me in a follow-up.

Brian