Expert: Lorry - 2/28/2011

Question
Please-if you can tell me how to get rid of the awful virus AXEL.DAV  my computer is working well but the virus has infiltraded all programs. Is there such a thing as an inactive virus? thank you kindly for any help at all.

Answer
Hi Kaye,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click on Continue to Symantec Security Check. Under Virus Detection, click Start, accept the End-User Agreement. It will ask you a few times to permission to install Active X Controls, answer yes. Once you see that the program is actually scanning, leave the computer alone until the scan is finished.

Once the scan is done, write down exactly anything it finds, then go to:

http://www.symantec.com/search/  

and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

Hope this helps!
Lorry