Expert: Brian Benosky - 3/23/2011

Question
QUESTION: Brian

Hi, can you help me please, I keep getting this message popping up, I have tried a number of things that were recommend on the net. I have deleating the software  " SONIC" and downloaded
a number of so called fixes.  No matter what I do I still get the following message that pops up " SONIC ACTIVATION MODULE "

Please help

thanks

Ken

ANSWER: Hi Ken

In order to help you with your problem, I will need to know a few facts:

The make and model of your computer
Operating system you are using

Also, please tell me the exact error message and the things you have already tried to attempt to solve the problem.  Thanks!

Brian

---------- FOLLOW-UP ----------

QUESTION: Brian

Hi, here is the information that you asked me for,

COMPUTER MODEL - DELL DIMENSION DIME 521
OPERATING SYST. WINDOWS XP VERSION 2002

ERROR MESSAGE IS:

SONIC ACTIVATION MODULE

THE FEATURE YOU ARE TRYING TO USE IS ON A CD-ROM OR OTHER REMOVABLE DISK THAT IS NOT AVAILABLE

INSERT THE SONIC MODULE DISK AND CLICK OK


What I tried, I deleated SONIC FROM MY ADD AND REMOVE PROGRAM AREA,
I TRIED A FIX THAT I GOT OFF THE INTERNET, BUT THAT DID NOT WORK,
I TRIED REMOVING ANYTHING THAT I COULD THAT HAD THE WORD SONIC IN
IT FROM MY COMPUTER.

Brian, I still get the pop up comming up on my screen

thank you for the help

Ken

ANSWER: Hi Ken

Thank you for the info.  This error is a common one with Dell systems.  There was a bug in the uninstall routine for the Sonic program installed on those computers.  There are several fixes for this, but let's try the one from Sonic first.  Download the hotfix file from here:

http://tools.roxio.com/support/dell/isum_hotfix.exe

Once downloaded, run the file.  Restart the computer and let me know if the message still pops up.

Brian

---------- FOLLOW-UP ----------

QUESTION: Brian

Hi, I down loaded the hot fix, but Im still get the pop up, please help

thanks

Ken

Answer
Hi Ken,

Sorry to hear the hotfix did not work.  Let's try removing the leftover remnants of the program.  Download the Windows Installer CleanUp Utility from here:

http://majorgeeks.com/downloadget.php?id=4459&file=15&evp=fe1c76da3437592326a3d6

Run the utility and remove all of the Sonic modules you find.  After doing so, restart and hopefully the pop-ups are gone.

Brian