Expert: Lorry - 3/23/2011

Question
I was infected with xp Home Security malware last night. What a hassle. I ran adware and it left as it relates to the circular pop ups. I am now going to try and tell you everything that is happening since!

It also removed my anti virus and all my stuff in control panel (application not found)  when I try to download anything I get the Open with box and then nothing!  I get lots of dll 32 stuff

I am not sure how I will find your answer so I am putting in private only cause I am not sure how to find it if you put it in with all the others on the site.

I am not good on computer and need step by step way to fix. I am xp and explorer 8 HELP!

Answer
Hi Bruce,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click on Continue to Symantec Security Check. Under Virus Detection, click Start, accept the End-User Agreement. It will ask you a few times to permission to install Active X Controls, answer yes. Once you see that the program is actually scanning, leave the computer alone until the scan is finished.

Once the scan is done, write down exactly anything it finds, then go to:

http://www.symantec.com/search/  

and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag...

Check for updates after downloading Malwarebytes before running a scan.

Hope this helps!
Lorry