Computer Security & Viruses/system tool virus

Advertisement

Expert: - 3/15/2011


Question
I have this annoying system tool virus that won't go away, the thing is I ran Malewarebytes in safe mode which didn't remove it(almost never finds anything) and I'm trying to download SuperAntiSpyware because I have used it in the past and it's a little better imo, but the virus is blocking me from saving it to my computer. Please ANY suggestions would be great. Also one more question isn't it always better to run the malware scans in safe mode?

Answer
Hi Rod

Yes, it is generally better to run scans in safe mode.  However, malware can load even in safe mode, as is the case with this rogue program.  Malwarebytes can remove this program, but you first need to kill the processes belonging to the rogue by using RKill:

http://www.bleepingcomputer.com/download/anti-virus/rkill

A complete guide to removing System Tools Antivirus can be found here:

http://www.bleepingcomputer.com/virus-removal/remove-system-tool#keys

If you have any problems or questions on the removal process, please let me know.

Brian

Computer Security & Viruses

All Answers

Answers by Expert:

Ask Experts

Volunteer

Brian Benosky

Expertise

I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

Experience

I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

Education/Credentials
College Educated Self-taught Computer Skills

©2012 About.com, a part of The New York Times Company. All rights reserved.