Computer Security & Viruses/virus removal

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Expert: - 3/6/2011


Question
Hi Brian- Stinger is the only security program that keeps telling me that I am infected with C:/Windows32/ATL.Dll Fake Alert Virusless virus. They say they can not remove it. I do get a nasty pop-up periodically and the famous "system tools' page  telling me how bad my computer is. I tried Microsoft Malicious remover, Microsoft defender, Spyware Blaster, Malwarebytes, Avast and Home Trends none showing the infection but Stinget. Any help would be appreciated. Thanks George Kpostick

Answer
Hi George

I will need more information before recommending a removal method.  Download and run the program DDS which will create a log of processes running on your computer:

http://www.bleepingcomputer.com/download/anti-virus/dds

When DDS has finished scanning, two Notepad windows named dds.txt and attach.txt will open.  Save each file to your desktop.  In a follow-up to me, copy and paste the text of each of those files.  I will analyze and respond with a course of action.

Brian

Computer Security & Viruses

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Brian Benosky

Expertise

I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

Experience

I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

Education/Credentials
College Educated Self-taught Computer Skills

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