Expert: James Filmer - 4/13/2011

Question
I have Windows XP. I keep getting a pop up from MS Removal Tool saying that my computer is infected. It says I should install it now. I went to install it and they want money. When I Googled it I found it to be  a scam. It blocks me from getting into a lot of programs.Is there an easy way for me to delete it? It also shuts down my computer.

Answer
randy,

Boot Windows Safe Mode with Networking
http://support.microsoft.com/kb/315222

The following link is to the Malwarebytes software. Download to desktop. Install on your system, download, install latest security updates. Run a full system scan. Scan completed, click “Show results“, check all rogue software and spyware, click “Remove Selected”, If prompted restart.

http://bit.ly/eGE69M (link also on Enrgy21.com)
Free or full edition.

SUPERAntispyware
Spybot S&D
and Lavasoft Ad-Aware will also work. (links on enrgy21.com)

Note: To remove all traces of it after software removal, use a safe third party temp cleaner like CCleaner. There are a few other excellent ones TechsupportAlert and other quality sites recommend -  see enrgy21.com/tools for links to them.

If you have any problems (or if successful hopefully) let me know.