Computer Security & Viruses/virus

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Expert: - 4/29/2011


Question
hey brian. im having some trouble getting rid of a few viruses that found their way on my laptop. my anti virus is Avira and even though i do a full scan, it keeps catching the same ones (BOO/TDss.M and TR/Crypt.XPACK.Gen2) i tried using combofix and Malwarebytes Anti-Malware but my virus scan keeps bringing these up

Answer
Hi Meghan

You have a rather persistent rootkit.  Follow the instructions for using the tool TDSSKiller found below:

http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-u...

When completed, try running your virus scan and Malwarebytes in Safe Mode.  That should clean things up, but if not, let me know.

Brian

Computer Security & Viruses

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Brian Benosky

Expertise

I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

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I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.

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College Educated Self-taught Computer Skills

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