Computer Security & Viruses/Video card

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QUESTION: I re-installed the OS on my Dell Deskstop. I am using XP. I have an ATI Radeon 9250 Video Card. After the install....the video card does not work and is not recognized under "Device Manager". There is no entry for "Display Adapters". In fact, "Display Adapters" itself is not listed. I am also unable to see anything regarding the video drivers for the built in video as well. All this and yet my video works to a degree that I can use my computer like normal. It is using a lesser video driver and I am unable to play DVDs...etc. Any ideas? Thank you very much! I did re-seat the card....tried cleaning contacts with a pencil eraser...etc.

ANSWER: Hi Jaye

After you reinstalled XP, did you reinstall all the original Dell Drivers?  Remove the 9250 for now.  Go to Dell support and enter the service tag which is found on the side or back of the computer tower:

http://www.dell.com/support/drivers/us/en/ussoho1/DriversHome/ShowProductSelecto

Install all the drivers, including the video adapters for the onboard Intel graphics.  After rebooting, check your Device Manager for Display Adapter.  It should show the Intel driver.  Go to the ATI website to download and install the software and driver for the 9250.  After installing it, shut down and plug in the 9250.  Restart, and Windows should recognize and install it.  If it does not, try disabling the Intel adapter in the Device Manager.

Brian


---------- FOLLOW-UP ----------

QUESTION: Service tag HH970F1. I found no drivers related to Intel graphics. I reinstalled the dell drivers in the order Dell recommends.I have removed the video card and have the same results. I still have no display adapters listed .....not even the category listed as "Display Adapters". I guess I need to reformat and reinstall everything again. Thanks!

Answer
Hi Jaye

I punched in your tag #, and you are correct that there are no display drivers listed, only drivers for certain cards which came with some configurations.  But alas, no 9250.  Are you using a Dell restore disk to reformat and reinstall, or is it a standalone XP disk?  If it is the standalone, then it may not have the display adapter drivers you need.  The only thing I can think of is to go to the ATI site and get the drivers for the 9250, install them, then try the card to see if it works.

Brian

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