Computer Security & Viruses/Video card


QUESTION: I re-installed the OS on my Dell Deskstop. I am using XP. I have an ATI Radeon 9250 Video Card. After the install....the video card does not work and is not recognized under "Device Manager". There is no entry for "Display Adapters". In fact, "Display Adapters" itself is not listed. I am also unable to see anything regarding the video drivers for the built in video as well. All this and yet my video works to a degree that I can use my computer like normal. It is using a lesser video driver and I am unable to play DVDs...etc. Any ideas? Thank you very much! I did re-seat the card....tried cleaning contacts with a pencil eraser...etc.


After you reinstalled XP, did you reinstall all the original Dell Drivers?  Remove the 9250 for now.  Go to Dell support and enter the service tag which is found on the side or back of the computer tower:

Install all the drivers, including the video adapters for the onboard Intel graphics.  After rebooting, check your Device Manager for Display Adapter.  It should show the Intel driver.  Go to the ATI website to download and install the software and driver for the 9250.  After installing it, shut down and plug in the 9250.  Restart, and Windows should recognize and install it.  If it does not, try disabling the Intel adapter in the Device Manager.


---------- FOLLOW-UP ----------

QUESTION: Service tag HH970F1. I found no drivers related to Intel graphics. I reinstalled the dell drivers in the order Dell recommends.I have removed the video card and have the same results. I still have no display adapters listed .....not even the category listed as "Display Adapters". I guess I need to reformat and reinstall everything again. Thanks!

Hi Jaye

I punched in your tag #, and you are correct that there are no display drivers listed, only drivers for certain cards which came with some configurations.  But alas, no 9250.  Are you using a Dell restore disk to reformat and reinstall, or is it a standalone XP disk?  If it is the standalone, then it may not have the display adapter drivers you need.  The only thing I can think of is to go to the ATI site and get the drivers for the 9250, install them, then try the card to see if it works.


Computer Security & Viruses

All Answers

Answers by Expert:

Ask Experts


Brian Benosky


I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.


I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: I am also a Top Contributor of General Computing answers in Yahoo! Questions.

College Educated Self-taught Computer Skills

©2017 All rights reserved.