Computer Security & Viruses/Name not Available sound mixer issue


Dear Brian,

I have read your conversation with Nick in 6/6/12 and im in need of dire aid with the same issue Nick going through. PLEASE HELP i'll donate in anyway I can if you can aid me in stopping this virus.


Hi Jeff

Happy to help.  Let's see what you have running.  Restart the computer into safe mode: When booting up, tap the F8 button continuously until a menu screen appears.  Choose to Boot Windows into Safe Mode With Networking.  Once in safe mode, open a browser and download Malwarebytes' Anti-Malware to your desktop from here:

Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end of the install, Malwarebytes will perform an update to it's definitions.
* Once the program has loaded, select Full scan, then click Scan.
* When the scan is complete, click Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* Reboot the computer normally.
* When completed, a log will open in Notepad.  Please save it to your desktop.

Copy the Malwarebytes log and paste it to me in a follow-up.


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Brian Benosky


I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.


I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: I am also a Top Contributor of General Computing answers in Yahoo! Questions.

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