Computer Security & Viruses/Malwarebytes Anti-Malware

Advertisement


Question
QUESTION: Hello,

I tried to run MBAM,and got the message: "Run-time error 383, Text property is read only. When I tried to uninstall the program so I could then download a new  version, I got the message "Messages file "C/ProgramFilesMalwarebytes Anti-Malware/unis000.msg" is missing. Please correct the problem or obtain a new copy of the program.

Should I just download a new one without uninstalling the old one?

Many thanks for your help.
B.J.

ANSWER: It's best to uninstall the current application and reboot. You should also use a reputable temporary file cleaner, remove temp files, then install from the downloaded installation icon on your desktop.

---------- FOLLOW-UP ----------

QUESTION: Thanks very much for responding. I appreciate your advice to uninstall the current application before installing a new one, but that is the problem--it won't uninstall, but gives me the this error message: "C/ProgramFilesMalwarebytes Anti-Malware/unis000.msg" is missing. Please correct the problem or obtain a new copy of the program."

Please advise me on how to proceed with uninstalling the current application.

Many thanks,
B.J.

Answer
Hi B.J.,

Try www.revouninstaller.com/revo_uninstaller_free_download.html.
or
the Malwarebytes clean tool:
www.malwarebytes.org/mbam-clean.exe  

If successful in removing it using mbam-clean.exe, I suggest downloading and installing the free version first.

Computer Security & Viruses

All Answers


Answers by Expert:


Ask Experts

Volunteer


James Filmer

Expertise

Viruses, Spam, hacking, Rootkits, Trojans, Keyloggers, all other forms of Malware, Internet access problems, slow systems, application and system instability, network abuse, Firewalls, layered security configurations, system maintenance support and general troubleshooting.

Experience

System, network and website administrator

Publications
http://forums.mozillazine.org http://episteme.arstechnica.com http://news.cnet.com/security-bites-podcast http://enrgy21.com

Education/Credentials
http://linkedin.com/in/enrgy21

©2016 About.com. All rights reserved.